Restaurants are short-staffed, and that’s taking a big toll on customers and workers alike

Jeff Rothenberg has grown accustomed to long wait times at restaurants, even when tables are visibly open.  “Another restaurant we went to had  open seats outside, but when we went to the host, they mentioned that the kitchen was short-staffed,” Rothenberg. “So although he had seating, he was going to put us on a 30-minute waitlist...